Frequently Asked Questions
How do I register?
Registering your new account is free and takes only a few minutes. Please note that all fields must be completed in order to register successfully. Once you have registered, you can log onto the website. You will need to provide the following information when registering:
- First name and Surname
- Company Name
- Mobile Number
- Landline Number
- Email Address
- Username (case sensitive)
- Password (case sensitive)
Once you have entered the information correctly, click 'Create Account' and you will be able to log onto SMSPortal and test our products and services.
How do I Log in?
ENTER your 'Username' and 'Password'. These are both case sensitive. click 'Login' to access your home page.
I have completed the registration process. What’s next?
To claim your 10 free credits, please do the following:
a) Go to our website, www.bulksmsportal.co.za
b) LOGIN with your username and password,
c) Once you have logged in, you will be able to test our services and send single and bulk SMS's with your free credits.
How much does an SMS cost me?
From 20c per SMS. Please view our pricing page for accurate costs. If you buy in bulk you pay less!
Are there any other costs involved to send SMS's?
There are no set-up fees, monthly fees or any other additional fees. We operate on a prepaid basis. The credits that you buy will only expire in 12 months from the purchase date. Users do not pay for replies. Our company is based in South Africa and therefore only South Africans will be charged VAT (Value Added Tax).
How do I buy credits?
We work on a prepaid basis. You can purchase credits online via Credit card, Electronic Funds Transfer (EFT) or Direct Bank Deposit. Please see our “Purchase” SMS page for more detailed information.
How long does it take the platform to deliver SMS messages?
Messages are delivered within approximately 15 seconds. Each user has the ability to send out 100 000 SMS's per hour through our gateway.
Do you provide status reports for the undelivered messages?
All messages will have a status report whether successfully delivered or not. To view the reports, go to “SMS sent” report.
Do you support replies to SMS's?
Yes, recipients of messages that you send via our system can reply to your messages. The reply messages will be posted to your replies inbox in your account. You can also have replies forwarded to an email address or to a cell number if you want.
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